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Words can help or harm. Learn what not to say and how to communicate with compassion.

WHY WORDS MATTER

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HARMFUL PHRASES TO AVOID

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THE PSYCHOLOGICAL IMPACT

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COMMON MISTAKES IN COMMUNICATION

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RELIGIOUS & TOXIC POSITIVITY COMMENTS

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WHAT TO SAY INSTEAD

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ACTIVE LISTENING & PRACTICAL SUPPORT

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BUILDING A SUPPORTIVE COMMUNITY

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Stories

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INAPPROPRIATE THINGS TO SAY TO CANCER PATIENTS

WHY WORDS MATTER

Studies show 92% of patients are harmed by vague promises, and 88% feel hurt when not listened to. Communication affects emotional and clinical outcomes.

HARMFUL PHRASES TO AVOID

Statements like “You’ll beat this” or “Just stay positive” may feel supportive but can create pressure, invalidate feelings, and cause distress.

THE PSYCHOLOGICAL IMPACT

Negative communication increases emotional burden. Research links harmful comments to higher self-harm and suicide risk in cancer patients.

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COMMON MISTAKES IN COMMUNICATION

Avoid vague promises, comparisons, unsolicited advice, and dismissive comments. Each patient’s journey is unique.

RELIGIOUS & TOXIC POSITIVITY COMMENTS

Faith-based phrases and forced positivity can create guilt and emotional pressure. Allow authentic expression without judgment.

WHAT TO SAY INSTEAD

Use supportive statements like: “I’m here for you.” Ask: “How can I support you today?” Listen more than you speak.

ACTIVE LISTENING & PRACTICAL SUPPORT

Offer specific help, meals, rides, or assistance. Create space for emotions. Let the patient lead the conversation.

BUILDING A SUPPORTIVE COMMUNITY

Thoughtful communication fosters dignity, safety, and hope. Compassion strengthens emotional resilience during treatment.

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