Choosing a medical facility, especially from another country, involves a significant amount of trust. To bridge the distance and eliminate uncertainty for our international patients, Liv Hospital is proud to pioneer a revolutionary technology in telehealth. In a landmark collaboration with Türk Telekom and Healthverse PanoramicWEB, we have launched a first-of-its-kind digital platform that brings our entire facility and expert team directly to you, with just a single click.
This initiative is a cornerstone of our commitment to innovation, transparency, and a truly patient-centric experience.
Introducing Healthverse PanoramicWEB: Your Virtual Gateway to Liv Hospital
Healthverse PanoramicWEB is a state-of-the-art digital health platform that combines immersive 360-degree virtual tours with live, face-to-face online meetings. From anywhere in the world, patients can now explore our facilities, meet with international patient counselors, and have detailed consultations with their physicians before ever leaving home. This technology reinforces Turkey’s strength in international healthcare by establishing a new standard in the hospital-patient relationship.
Key Features for a Seamless Patient Journey
The platform is designed to be intuitive, accessible, and comprehensive, offering a range of powerful features:
- No Downloads Required: Patients can connect instantly from any internet-enabled location by simply clicking a link, without needing to download or install any special software.
- Accessible on Any Device: Whether you’re using a computer, smartphone, or a VR headset for a fully immersive experience, the platform is just one click away.
- Guided or Solo Tours: Patients can explore Liv Hospital’s facilities independently or choose a guided tour with a patient counselor who can answer questions in real time.
- Digital Cloning for Professionals: Healthcare professionals can “digitally clone” themselves into the virtual environment, allowing them to provide personal tours and consultations even when they are not physically on-site.
- Multi-Language Support: The platform supports simultaneous multi-language video playback, allowing one patient to watch a video in Turkish while another watches the same content in English.
- Accessibility for the Hearing Impaired: A built-in correspondence module ensures that the platform is accessible to everyone.
A New Standard in Patient Trust and Confidence
As Liv Hospital Group Coordinator Meri Istiroti noted, this technology is a game-changer for building trust. “We now have the opportunity to show our state-of-the-art facilities while listening to our patients’ health concerns one-on-one,” she said. “Our patients can see and hear that we understand them, and they can experience the processes that await them directly from our international patient consultants and physicians. This has provided an incredible boost of confidence, and we are delighted to see that we are already the preferred choice for patients as a result of the consultations we have held on the platform.”
Powered by Leading Technology Partners
This groundbreaking project is the result of a powerful synergy between healthcare and technology leaders. As Co-Founder of Healthverse PanoramicWEB Beliz Teoman Ünay explained, “Together with our digital infrastructure solution partner Türk Telekom, we have created a platform that will change the rules of the game in telehealth.” This sentiment was echoed by Türk Telekom’s corporate leadership, who emphasized their commitment to supporting pioneering technologies that make life easier and enhance the digital journeys of both businesses and individuals. This robust partnership ensures the platform is built on a reliable, secure, and world-class foundation.
Frequently Asked Questions (FAQ)
1. What is Healthverse PanoramicWEB? It is a digital telehealth platform that allows patients to take a 360-degree virtual tour of Liv Hospital, have live meetings with patient counselors, and receive consultations from their physicians online.
2. Do I need to install any software to use it? No, the platform is entirely web-based. You can access it directly by clicking on a link provided by the hospital, with no downloads or installation necessary.
3. What devices can I use to access the platform? You can use any device with an internet connection, including a computer, a smartphone, or a tablet. For the most immersive experience, it is also compatible with VR glasses.
4. Can I ask questions during the virtual tour? Yes. You can choose to have a guided tour with a patient counselor who can answer your questions in real time as you explore the facility together.
5. How does this platform help international patients? It removes the uncertainty and anxiety of traveling for medical care. Patients can build confidence by seeing the facility, meeting their care team, and understanding their treatment plan in detail before making any travel arrangements.
6. Is the platform accessible for patients with hearing impairments? Yes, it includes a correspondence (text chat) module to ensure it is accessible for the hearing impaired.
7. How does the “digital cloning” feature for staff work? This feature allows a physician or counselor to create a digital avatar of themselves within the virtual hospital. They can then use this avatar to guide a patient through the facility in real-time, even if they are physically in a different location.
